Privacy Policy
Best Life Support Services WA (referred to as “we,” “our,” or “us”) is committed to protecting your privacy as a client and as an online visitor to our website.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the “Privacy Act”). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What Is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect may include names, addresses, email addresses, date of birth, phone numbers, and details of any current or past care services.
This Personal Information may be obtained in many ways, including:
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Over the phone
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In person (directly from you)
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By email
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Via our website
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From your family
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From third parties who are legally permitted to disclose it to us (e.g., your lawyer, case manager, insurance company)
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information, we will, where appropriate and where possible, explain why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive Information will only be used by us:
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For the primary purpose for which it was obtained.
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For a secondary purpose that is directly related to the primary purpose.
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With your consent.
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Where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances, including:
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To third parties, where you consent to the use or disclosure.
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Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, as well as from unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is or will be stored in a manner that complies with the APPs, and we may be required to retain certain information for legal or compliance purposes.
Access to Your Personal Information
You may access the Personal Information we hold about you in order to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Best Life Support Services WA will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate, complete, and up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not accurate or up to date, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
Cookies and Pixels
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address, or telephone number). Most web browsers automatically accept cookies, but you can choose to manage or reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to:
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Analyse website traffic.
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Provide social media sharing and liking functionality.
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Help us provide a better website visitor experience.
In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Facebook Adverts.
Website Content
Whilst every effort is made to keep the information on this website up to date and accurate, Best Life Support Services WA is not liable for errors or omissions, or the consequences of errors or omissions.
All information and advice on this website is of a general nature only and does not take into account your individual circumstances. Before making any significant decision, you should obtain appropriate advice.
Links to Other Websites
This website may contain links to other websites. These links are provided for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. This privacy policy applies solely to information collected by this website. We encourage our users to be aware of how these websites collect personally identifiable information through their respective privacy policies.
Change in Privacy Policy
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, at our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
Contact Us
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Information, please contact us:
Email: admin@bestlifesupport.com.au
Phone: 0400 137 477
Effective Date: 25 January 2025